Return & Exchange Policy

30-Day Return & Exchange Policy

We offer a 30-day return and exchange period from the date your order is delivered.

To be eligible for a return or exchange:

  • The item must be in its original condition.
  • Dresses may be tried on for size and fit confirmation only. They must not be worn for birthdays, weddings, parties, ceremonies, or other special occasions.
  • Items must be free from stains, damage, washing, alterations, or any signs of use.
  • Original packaging should be included if available.
  • Proof of purchase is required.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Email: sitan168168@gmail.com
Size Assistance & Fit Support

Choosing the right size is important for children's formal dresses, especially for birthdays, weddings, flower girl dresses, and other special occasions.

If you are unsure which size to choose, please contact our team before placing your order and provide the following measurements:

  • Child's age
  • Height
  • Bust measurement
  • Waist measurement
  • Shoulder width
  • Shoulder-to-knee length (for short dresses)
  • Shoulder-to-floor length (for long dresses)

Our team will help recommend the most suitable size for your little one.

For the best fit, we recommend measuring your child while she is standing naturally and comparing her measurements with our size chart before placing your order.

Email: sitan168168@gmail.com
Size Exchanges

For standard size dresses, we provide exchange assistance if the size does not fit as expected.

Please contact us within 30 days after delivery, and our team will guide you through the exchange process.

Customers are responsible for all shipping costs related to exchanges.

To request a size exchange, please contact us at:

Email: sitan168168@gmail.com
Custom Orders & Non-Returnable Items

Some dresses may be customized according to customer requests, including:

  • Custom color dresses
  • Custom size dresses
  • Personalized designs
  • Special modifications

Because these dresses are specially prepared for you, customized orders cannot be returned or exchanged unless there is a quality issue or manufacturing defect.

The following items are also non-returnable:

  • Dresses altered according to customer requests
  • Sale items
  • Gift cards

Please contact us if you have any questions about a custom order before placing your purchase.

Email: sitan168168@gmail.com
Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect compared with your order, please contact us within 7 days after delivery.

Please provide clear photos showing the issue so our team can review your request and determine an appropriate solution.

We will review the information you provide and assist you with the next steps.

Please contact us at:

Email: sitan168168@gmail.com
Shipping & Event Date Notice

Our dresses are carefully prepared to ensure quality and attention to detail.

Before placing your order, please consider your event date and allow sufficient time for order processing and delivery.

Processing Time: 2–7 Business Days

Estimated Delivery Time: 7–15 Business Days

The estimated delivery time includes product preparation, quality inspection, packaging, and shipping.

For urgent occasions such as birthdays, weddings, or ceremonies, please contact us before placing your order so we can help confirm the expected delivery schedule.

Email: sitan168168@gmail.com
Refund Policy & Return Shipping

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method.
  • Refund processing may take 5–10 business days, depending on your bank or payment provider.
  • Additional processing time may be required by your payment provider.

Original shipping fees are non-refundable unless the item received is defective, damaged, or incorrect.

Customers are responsible for return shipping costs for all returns and exchanges.

Please contact us before sending any item back. Our team will review your request and provide return instructions.

Email: sitan168168@gmail.com
Contact Us

If you have any questions about our products, sizing, custom colors, shipping, returns, exchanges, or your order, please contact our customer service team.

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Email: sitan168168@gmail.com

We will reply as soon as possible and do our best to assist you.