Refund policy

Return & Exchange Policy

At KLFFLGID, we want every little girl to look and feel beautiful for her special moments.

We understand that choosing the perfect dress size for your child can be challenging. Our team is always happy to assist you with sizing, order questions, and any concerns before or after your purchase.

30-Day Return & Exchange Policy

We offer a 30-day return and exchange period from the date your order is delivered.

To be eligible for a return or exchange:

  • The item must be in its original condition.
  • The dress may be tried on only for size and fit confirmation, but must not be worn for birthdays, weddings, parties, ceremonies, or any special occasions.
  • The item must be free from stains, damage, washing, alterations, or any signs of use.
  • The item should be returned with its original packaging if available.
  • Proof of purchase is required.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Email: sitan168168@gmail.com

Size Assistance & Fit Support

Choosing the right size is very important for children's formal dresses, especially for birthdays, weddings, flower girl dresses, and other special occasions.

If you are unsure about the best size, please contact our team before ordering and provide the following measurements:

  • Child's age
  • Height
  • Bust measurement
  • Waist measurement
  • Shoulder width
  • Shoulder-to-knee length (for short dresses)
  • Shoulder-to-floor length (for long dresses)

Our team will help recommend the most suitable size for your little one.

For the best fit, we recommend measuring your child while she is standing naturally and comparing the measurements with our size chart before placing your order.

Size Exchanges

For standard size dresses, we provide exchange assistance if the size does not fit as expected.

Please contact us within 30 days after delivery, and our team will provide guidance on the exchange process.

Customers are responsible for all shipping costs related to exchanges.

Custom Orders & Personalized Dresses

Some dresses may be customized according to customer requests, including:

  • Custom color dresses
  • Custom size dresses
  • Personalized designs
  • Special modifications

Because these dresses are specially prepared for you, customized orders cannot be returned or exchanged unless there is a quality issue or manufacturing defect.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives:

  • Damaged
  • Defective
  • Incorrect compared with your order

Please contact us within 7 days after delivery and provide photos of the issue.

We will review the situation and provide an appropriate solution.

Shipping & Event Date Notice

Our dresses are carefully prepared to ensure quality and attention to detail.

Before placing your order, please consider your event date.

Processing Time: 2–7 Business Days

Estimated Delivery Time: 7–15 Business Days

The estimated delivery time includes product preparation, quality inspection, packaging, and shipping time.

For urgent occasions such as birthdays, weddings, or ceremonies, please contact us before ordering so we can help confirm the delivery schedule.

Refund Policy

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method.
  • Refund processing may take 5–10 business days depending on your bank or payment provider.
  • This processing time does not include additional processing time required by your payment provider.

Original shipping fees are non-refundable unless the item received is defective, damaged, or incorrect.

Return Shipping

Customers are responsible for return shipping costs for all returns and exchanges.

Please contact us before sending any item back. Our team will provide return instructions after your request has been reviewed.

Exceptions / Non-Returnable Items

The following items cannot be returned or exchanged unless there is a quality issue or manufacturing defect:

  • Custom color dresses
  • Custom size dresses
  • Personalized orders
  • Special modification orders
  • Dresses altered according to customer requests

Sale items and gift cards cannot be returned.

Contact Us

If you have any questions about:

  • Product sizing
  • Custom colors
  • Shipping
  • Returns and exchanges
  • Your order

Please contact our customer service team:

KLFFLGID
Email: sitan168168@gmail.com

We will reply as soon as possible.